Shipping policy

Processing and Shipping Times

All our products are shipped from our international warehouses (Europe and Asia).

  • Processing time: up to 24 hours after order confirmation

  • Estimated delivery time:

    • Standard Shipping (Free): 9 to 15 business days

    • Express Shipping (Paid): 6 to 13 business days

These times may be extended due to customs checks or peak periods (sales, holidays, etc.).

Order Tracking

Once your package has been shipped, you will receive an email with a tracking number and a link to track your order in real time.

Shipping Costs

  • Standard Shipping: Free for all orders

  • Express Shipping: Additional fees may apply depending on the destination. Charges will be clearly displayed at checkout.

Delivery Address

Please double-check your address when placing your order. Nuvellor Store is not responsible for delays or losses caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error, contact us immediately at support@lojanuvellorstore.com so we can attempt to correct it before dispatch.

Delivery Issues

If you experience any issues with delivery, we recommend contacting the carrier directly using the tracking number provided via email. The carrier will have the most accurate information regarding your shipment.

If you're unable to resolve the issue with the carrier, please don’t hesitate to contact us — we are here to help.

Lost or Delayed Packages

If your package is delayed by more than 30 business days or has not been delivered, please contact our customer support. We will initiate an investigation and offer solutions (reshipment, partial or full refund).

Customs and Duties

Depending on the destination country, customs fees or local taxes may apply. These are the responsibility of the customer and are not included in the product price or shipping cost.

⚠ Beware of Fraud Attempts:
All official charges and communications from our store are made exclusively through authorized channels and our official website.
Please verify the legitimacy of any request before making additional payments. Do not click on suspicious links or share personal information with unknown contacts.

Unclaimed Pickup Orders

If a product is available for pickup at a collection point and the customer fails to retrieve it within the specified time, the order will be considered lost. A new shipping fee must be paid for reshipment.

Incorrect Address

If the order is undeliverable due to incorrect or incomplete address information provided by the customer, the package will be considered lost. In such cases, the order is deemed fulfilled, and the customer must pay a new shipping fee for reshipment.

Post-Shipment Tracking

Once the order is shipped, all tracking updates are available via the tracking number sent by email. It is the customer’s responsibility to monitor the shipment's progress.
After dispatch, the carrier is solely responsible for the logistics process, so please follow the tracking updates through the provided system.

Checkout Display of Shipping Times

The delivery timeframes listed above are also displayed during the checkout process, in accordance with the transparency obligations of Regulation (EU) 2019/1150.

Shipping Support Contact

📩 support@lojanuvellorstore.com
We’re available to assist you with any questions regarding delivery or tracking.