Privacy policy

Privacy Policy – Nuvellor Store

  1. Introduction
    Nuvellor Store is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website, in accordance with Regulation (EU) 2016/679 on the protection of personal data (GDPR).

  2. Data Collected
    We collect the following data when you use the website or place an order:

  • First and last name

  • Email address

  • Shipping address

  • Phone number

  • Order details (products purchased, delivery method, etc.)

  • Payment information (securely processed via Stripe)

  • IP address, browser, device, browsing history (through cookies)

  1. Purpose of Processing
    The personal data collected is used to:

  • Process your orders and ensure delivery

  • Contact you in case of any issue with an order

  • Send you confirmation, tracking, or marketing emails (with consent)

  • Improve our customer service and user experience

  • Prevent fraud

  1. Legal Basis for Processing
    Processing is based on:

  • Performance of the sales contract

  • Compliance with legal obligations

  • Consent (for marketing communications)

  • Legitimate interest (continuous website improvement)

  1. Retention Period
    Personal data is stored:

  • For the duration of the business relationship

  • Up to 5 years for tax and legal purposes

  • Up to 3 years for marketing data (if consented)

  1. Data Sharing
    We never share your personal data with third parties for commercial purposes. Data may only be transmitted to:

  • Our delivery providers

  • Our payment service providers (Stripe)

  • Our technical service providers (email, hosting, etc.)

All our partners comply with GDPR.

  1. Your Rights
    Under GDPR, you have the following rights:

  • Right of access

  • Right to rectification

  • Right to erasure (“right to be forgotten”)

  • Right to data portability

  • Right to restriction of processing

  • Right to object

To exercise your rights, please contact us at:
support@lojanuvellorstore.com
We will respond within 30 days.

  1. Data Security
    We implement all necessary technical and organizational measures to protect your personal data against unauthorized access, loss, or accidental disclosure.

  2. Cookies
    Our website uses cookies to improve your browsing experience, analyze traffic, and personalize content. You can manage your preferences via the consent banner displayed during your first visit.